http://bhami.com/rosetta.html

Found this one during some at work surfing. (Don’t tell the boss.)

Due to a slight problem with the monthly Sales Tax update we were unable to update the tax tables in Syspro. Until those tables can be updated users will be unable to access Syspro. The issue has been identified and we expect it to be resolved some time this morning.

Sorry for any inconvience.

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From: David Ponder Jr. [mailto:davidjr@l....com]
Sent: Monday, December 03, 2007 10:52 AM
To: ‘Users Global’
Subject: RE: [users-global] Syspro remains unavailable

The slight problem has managed to turn into a major problem. Until it can be resolved users are still locked out of Syspro.

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From: David Ponder Jr. [mailto:davidjr@l....com]
Sent: Monday, December 03, 2007 3:30 PM
To: ‘Users Global’
Subject: RE: [users-global] Syspro remains unavailable

Its been awhile since the last update so I’ll put it to you this way:

One step forward, two steps back.

Progress is being made though.

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From: David Ponder Jr. [mailto:davidjr@l....com]
Sent: Monday, December 03, 2007 4:30 PM
To: ‘Users Global’
Subject: RE: [users-global] Syspro remains unavailable

Confucius says:
Do not wish for quick results, nor look for small advantages. If you seek quick results, you will not reach the ultimate goal. If you are led astray by small advantages, you will never accomplish great things.

At this point its almost time to end the work day. If Syspro is up in the morning consider yourself lucky!

Seems during my lunch break an equipment failure somewhere upstream with our POTS provider rendered the office’s brand new $45,000 phone system useless. We were able to place calls from office to office, but local calls and long distance calls were all dropped. I spent a good two hours on my cell phone with the phone company throughout the afternoon trying to get information and repair status updates. The equipment failure was repaired around 4:15 restoring service and interrupting the unusual silence of no ringing phones. Situation resolved 5 o’clock arrives and I’m flying out the door heading home (I really needed a stiff drink.) BUT NO!

Sure enough, as soon as I got home I get paged to get back to the office. No power! WTF? Jump back in the car start heading to the office, my fourth round trip of the day. On the way back to the office a report comes on the radio that rolling blackouts have been instituted across the state. Wonderful! Last time I checked I live and work in Texas, not California. I almost didn’t make it back to the office in time to preform an orderly shutdown of systems before the batteries in the UPS were completely drained. Shortly after getting to the office the power came back on, but knowing that rolling blackouts were going to be coming and going I decided to just keep most of the systems powered down until the batteries have sufficient time to get back to full charge. That was probably a wise decision since about and hour and a half ago I got another power outage page. No I’m not going to rush back to the office this time. I’m going to bed.

A little bummed out I go on with normal work, rumors abound at the office that people’s direct deposits also haven’t posted to their accounts. I’m a little less worried about it after hearing that. 4:45pm, about time to go home, check the account one more time…NO DEPOSIT!! Give me a break, other co-workers’ accounts have received their deposits. I give my bank a call, they say that they only process electronic transactions once a day at 7:30 am. Alright then its possible that the records didn’t get to the bank in time to make Wednesday’s processing run.

Fast forward Thursday morning…24 hour delay for my “ritual” … Still no deposit. I head over to the payroll office to ask what’s up. Saying its not their problem its must be the banks, but they’ll look into it anyway. A few hours later they report that everything is in order, the problem must be with my bank. Back on the phone with the bank…”Oh! We must have overlooked that posting, I see it here in the system. Shows that it came in yesterday and was just waiting for our approval.” Haha, the joke is on me. Someone must have been asleep at the bank.

Direct Deposit of payroll checks is a wonderment of technology and convience. When that technology breaks down its a wonder that life can continue. In the end I got my paycheck deposit. Finally, I can stop worrying about that crisis and move on to the next one.